Month: June 2019
Planning For The Unexpected
By its very nature, the unexpected is difficult to plan for. That makes it easy to push down to the bottom of the to-do list while there are more pressing, very real, issues to address.
Taking a few easy steps to help your business prepare for unexpected challenges ...
How To Increase Customer Retention: What Do Customers Really Want?
Have you ever been on the phone with your utilities company trying to report a service issue? Or, better yet, trying to correct a billing error? It’s nearly impossible. These companies know that, in most cases, they aren’t going to lose a customer over these issues. What ...