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Quick to respond. Helpful. Every once and a while they’ll go above and beyond by offering application level help for my VPS personally managed account, even though I should pay them $40 for it.
I was in the market for creating a development environment for Window. I spoke pre-sales and questions were answered in full. After ordering my 3 vps’ were set up instantly and within 10 minutes my vpn was ready to go. So far support for sales and tech-support have been awesome. I am looking forward to doing more business with SoftSys. Entirely a 180 from what I had from 2 previous hosts. Way to go Mark as he was a great help in tech support and should be commended for his help and professionalism. Would recommend this company without hesitation.
I was having some problems with email. I submitted a support ticket and I received a very quick response. I was able to resolve my email issue very quickly due to the promptness of Softsys’s support staff, in particular, Nick Smith.
I work for a company building and maintaining an Enterprise Level content management system. To keep on top of my game I like to look at open source content management systems to see what the industry is doing. Softsys is not only affordable but their customer service is damn near instantaneous 24/7. My server is fast and reliable and these guys have answered my support needs at all hours, usually have a solution to my problem within 20 minutes of my emailing them. I’ve tried hosting with Godaddy, DiscountASP and a million others and no one has come close to reaching the sheer awesomeness of these guys. I definitely recommend them.