Yes, you will be having Administrative RDP or root SSH access to your server so that you can manage it remotely.

Yes, you can install any custom software or applications in the server with full administrative / root access.

Yes, you are able to upgrade your server resources at any time depending on supported underlying chassis / hardware. Please get in touch with us to discuss more about this.

You can downgrade the resources of your server at any time as long as it matches minimum required hardware to keep the server running optimally. Get in touch with our support team to understand and discuss more about this.

Dedicated server setup requires significant setup time and hence we typically do not offer money back / free trial. However, if you are just looking to test our network, we can provide you with access to one of our test servers as a special case. Please get in touch with us for setting this up.

For USA dedicated servers, we aim to get it ready for you in maximum 24 hours (usually 6-12 hours) as long as we have all parts in stock. In case of custom configuration / hardware, it may require additional time.

No, we do not block any ports in a dedicated server. However, for security reasons, we advice you to configure / harden your OS firewall to only allow required ports.

Yes, we do offer dual stacked dedicated servers (servers having support for both IPv4 and IPv6 addresses). Our network is pre-configured to support native IPv4 & IPv6.

Backups are included with fully managed servers. We provide 1 agent license + 80GB backup space free with all managed servers. For more details on available options for automated backups, please click here.

We provide 99.9% network uptime SLA for all dedicated servers (last 1+ year history has been of 100% uptime).

We offer both software and hardware RAID including but not limited to RAID0, RAID1, RAID5, RAID6 and RAID10.

Yes, we offer cPanel & Plesk for Linux servers, and SolidCP, MSPControl & Plesk control panel for Windows dedicated servers.

With Linux dedicated configurations, we do offer popular Linux OS like, CentOS 6 or CentOS 7, Ubuntu 17 or Ubuntu 18, Debian 8 or Debian 9 including all other Linux distributions.
With Windows dedicated solutions, we provide Windows Server 2008 R2 / 2012 R2 / 2016 Standard, Datacenter and Enterprise edition. You can select your choice of OS while placing an order or later on by submitting the ticket from client area.

R1Soft Continuous Data Protection (CDP) will store data backup at the specified intervals set as per our back up policy. We can restore the backed up data from the available restore points on request. By default, our system policy runs full server backup once in a 24 hours cycle.

How Does It Work?

First time Continuous Data Protection application creates a replica of all the contents on disk to a disk based backup repository. After this initial replica the CDP uses a volume filter device driver to track block level deltas between scheduled synchronizations. The next scheduled backup operation involves creating a point in time snapshot and reading the deltas as tracked by the volume filter device driver.

Yes, we will surely install Web (IIS/Apache/NGINX/etc) or  DNS server in your dedicated server upon your request in ticket. There are no costs involved as it is included as part of our managed services.

Please visit server management matrix page at https://help.softsyshosting.com/en/knowledgebase/article/managed-server-services-details