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ClientsSales & Customer Service Associate
(Full Time, Remote Position)
Sales & Customer Service Associate
SoftSys Hosting USA Inc is a premier web hosting company providing affordable and reliable web hosting solutions to customers all over the world. Since our founding in 2006, we have become one of the best Windows & Linux hosting providers in the market. We are proud to provide a complete suite of web hosting services including shared hosting, VPS, and dedicated servers from our four data center locations – Denver, Chicago, London, and Singapore.
Our focus is on providing customized hosting services vs. pushing a standard service to all customers. This is something that customers love about us! We value our customers and aim to deliver exceptional customer service 24/7.
If you are committed to providing stellar customer service and guide customers in finding the best hosting solution for their needs, we would love to have you in our team!
Position Details:
- Full-Time Position
- Work From Home
- Paid Training
- Paid Time Off
- Collegial Atmosphere
- Advancement Opportunities
The Sales and Customer Service Associate is responsible for a wide and diverse range of activities related to the customer lifecycle.
Responsibilities:
- Respond to inquiries (via calls, email, chat) from both new and existing customers in a friendly and professional manner.
- Assist prospects with finding the best hosting solution for their needs.
- Vet customer orders which require additional manual verification.
- Guide new and existing customers through the buying/upgrade/downgrade process.
- Assist customers with billing, account management and service inquiries.
- Proactively identify customer issues and up-sell opportunities.
- Follow-up on cancellations and look for opportunities to reduce churn.
- Create occasional customer surveys and follow-up on customer feedback.
- Look for opportunities to drive process improvements and improve customer experience.
- Work closely with our technical engineers to find the best solutions for our customers.
- Stay up to date with industry-related news.
Requirements:
- Web Hosting Experience – you must have a minimum of one (1) year of previous experience in the web hosting industry or at a tech/software development company. Familiarity with basic web hosting concepts is REQUIRED for this position.
- Help Desk Software – experience working with a help desk software (Kayako/SupportPal/Zendesk etc.) is a plus.
- Multi-Tasking Abilities – you must be able to multitask; you will be working across multiple departments and be responsible for diverse daily tasks and occasional projects.
- Reliable Internet Connection – you must have a high-speed internet connection.
- Equipment and Work Space – all applicants must provide their own computer and have a quiet work space.
Bonus points:
- Experience working with WHMCS is a plus
- Previous experience working with an international customer base is a plus
- Ability to write blog posts/help desks articles is a plus
- Social media management/content creation is a plus
This position is remote. We welcome applicants who can work in the US Eastern time zone. Salary to be determined based on qualifications. SoftSys Hosting is an equal opportunity employer.
To apply for this position please send your resume at [email protected].