Yes, you will be having Administrative RDP or root SSH access to your server so that you can manage it remotely.

Yes, you can install any custom software or applications in the server with full administrative / root access.

Yes, you can upgrade your server resources at any time. All your data / settings will remain in-tact during the upgrade process. Please get in touch with our sales department for upgrading existing server.

You can downgrade the resources of your server but disk size cannot be lowered. Hence, you will need to continue paying for the disk size in case of downgrade.

AWS VPS’ do not have any money back guarantee. In a rare incident whereby you are not satisfied by the server or our services, please get in touch with our billing department & we will see what we can do in first 5 days of service.

We provide 99.99 % uptime guarantee with all Windows and Linux VPS plans.

We have hardware RAID 10 with battery backup / Cache Vault setup on host machine to safeguard data from disk failures and also to increase I/O for your servers. This is monitored 24/7 through automated systems. 

Host name is just used for naming/identification purpose and it can be anything (it is not necessary to put in a working domain name there).

There are no restrictions on number of domains, websites or databases that you can create or host on VPS.

Generally, it takes 1-2 hours to deliver a VPS after payment approval. However, it may take little more if there are few more orders in the queue or if it is a weekend or in case your order is flagged as high risk and requires manual review.

We include 1 IP Address with all plans and additional are available as per your requirement.

Each of our host servers is  having 2 * 1 Gbps full duplex connectivity and this is shared amongst VPS’ hosted on it. Average usage on a host server is close to 5-10% of connectivity speed on 24 hour basis and hence each VPS gets a very decent share of connectivity.

Absolutely, you have full control over your VPS and can configure firewall as per your requirement. Just ensure that you do not block yourself out while configuring the firewall. Even if you do, our support team can help you immediately 🙂

Yes, we offer SolidCP or Plesk for Windows Virtual Machines and cPanel or Plesk for Linux Virtual machines as an addon with all the plans.

Absolutely, you have full control over your server and can install / configure any custom application or software (like QuickBooks) as per your requirement. 

The data on AWS infrastructure is backed by redundant storage arrays which are highly resilient to failures. However, we recommend you to opt for daily snapshot services and/or maintain your own set of backups as well.

We provide multiple options:

1. Virtual Machine Replication – With this option, your virtual server is replicated in real time to another virtual machine (on different host machine). In case of planned / unplanned outage of primary virtual machine, replica virtual machine can be started within minutes.
2. Continuous Data backup – With this option, we can setup / configure more frequent backups of your server on network backup server. You can use these backups to restore a single file / folder or perform a bare metal restoration.